The first quarter of the Scott Byers report has been released and Volvo Trucks is proud to announce that it has not only seen gains in its sales in the first quarter of 2017 but also upped its ranks in a critical part of its business – aftermarket support and servicing. Volvo trucks reached the top position in sales and second place for parts and service.
We pride ourselves on being an Original Equipment Manufacturer (OEM) with a truly innovative approach to the industry within which we operate, proof of this is the fact that we are serious about safety. This is not just talk, as a manufacturer we are aware that when a heavy vehicle or truck is involved in a collision the consequences are usually great and have an impact far beyond the driver,” says Torbjorn Christensson, President, Volvo Group Southern Africa. “We hope to maintain the top spot in sales and are certainly going to do all we can to ensure that we can take the number one spot for parts and service too.”
That said Volvo Trucks is not only committed to its innovative products. Volvo strives to provide a complete service offering to owners of its vehicles. “To this end after-market support and servicing are imperative to our business and we are proud that in the report we have made great strides to improving our ranking in this area,” adds Theunis Eloff, Commercial Aftermarket Director, Volvo Trucks Southern Africa.
Volvo Trucks has remained true to its business offering by being a business partner and improving areas of its business that have a direct effect on not only its bottom line but the essence of its business – its customers. “To purchase a truck is possibly one of the easiest steps of the purchasing process, however, continued support and parts availability are imperative to ensuring that business owners are least impacted and these will remain core focus areas of our business to ensure all Volvo Trucks owners maintain optimal uptime of their vehicles and fleets,” says Christensson.
The Scott Byers report shows that while Volvo Trucks has made great in roads to improve its overall customer experience, there is still scope to continue improving their overall services and offerings to customers. “Growth in the various areas are not a short term goal that is timed for the survey – we always aim to ensure that the levels of service and support experienced by our customers remains at a constant level of satisfaction in all touch points throughout the Volvo value chain,” concluded Torbjorn Christensson, President, Volvo Group Southern Africa.